Return & Refund Policy

Shipping

• Warming Systems ships Monday through Friday, we do not ship on weekends or holidays.
• We ship all orders within the United States via UPS.  All orders to Canada are shipped via USPS (United States Postal Service).  Please contact us regarding shipments to other destinations.
• Depending on location, deliveries made within the United States typically arrive 2-7 business days after the order is placed.
• Depending on location, deliveries made to Canada typically arrive 6-12 business days after the order is placed.
• Next Day & 2nd Day Shipping is available.
• You pay actual shipping costs from carrier.  No handling fees.

Returns Policy

If purchase was made through this website:
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Other Returns:
Please contact Warming Systems Inc. to receive a returns authorization number. Product must be unused and in original packaging to receive a refund.  Returns over 60 days from purchase will be charged a 20% restocking fee.  Customer is responsible for original shipping charge.  Customers must pay to have product returned to Warming Systems Inc. 

Please send returns to:

email: returns@warmingsystems.com

Warranty

Warming Systems Inc. warrants the Warming Systems mat or cable to be free from defects in material and workmanship for 25 Years. If we agree there is a defect in a product covered by this warranty, we will replace or refund the cost of the floor heating product.

Exclusions

This warranty covers defects in the manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover improper installation (according to the specifications in the installation manual), loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, or mechanical/electrical activities unrelated to the operation of the mat or cable.
Limits of Liability Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: damages or costs relating to the repair or replacement of the mat or cable, damages the finished flooring incurs while repairing or replacing the mat or cable, lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Warming Systems Inc. be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges.

Warming Systems Inc. disclaims any other warranties, express or implied. By installing or using the product, the user accepts all terms described herein.

How to obtain service under this warranty:

Contact us 800-663-7831 or returns@warmingsystems.com